Customer service can make or break your business. With excellent customer service you can make sure that your clientele love dealing with you and can exceed their expectations every time they pick up the phone.
If you know how to deal with queries and questions then even a potential mistake can be turned into an opportunity to demonstrate your care, attention and professionalism.
Too many companies these days neglect their customer service, which results in poor experiences for the end user. If you’ve ever been kept in a queue, or waited days to receive a response to an e-mail, then you’ll know this all too well. Most small companies just don’t have the resources to handle a large volume of calls and queries.
That’s where we come in with our live virtual receptionist services and more!
Providing great service and communication doesn’t have to mean hiring an entire department. It can be as simple as outsourcing to a company that knows how to ensure customer satisfaction and that really cares about helping your business to soar.
Let SM BPO Solutions be that company and you’ll improve your company’s reputation instantly with minimal investment.
We are friendly, helpful and professional and we ensure that every call leaves your customers happy and impressed.
What’s more, we have the depth of experience necessary to provide a comprehensive range of solutions to match your business model and goals. See below for just some of our services or click the headings for more details.
Struggling to Give Your Customers the Attention They Deserve? Telephone Answering Services is For You!
Our inbound call center services is a 24/7 answering service that will be available around the clock to ensure that your customers can always get the information they need. Our team is fully trained to take calls and to deal with a vast range of clients and industries. We treat your customers like royalty – but we also know how to close a sale.
Use our phone answering service to make sure that there’s always someone on hand to answer the phone, no matter what time of day! Read More
Outbound Call Center Services – For Reaching New Customers and Expanding Your Market!
Use our outbound call center services for telemarketing and telesales campaigns. We’ll help you to reach a broad audience without aggravating your leads. All of our staff are extensively trained and vetted to ensure that they treat your customers with respect while helping you to meet your goals. Whether you’re looking to increase your customers and turnover, to promote a special offer to existing clients, or to perform market research – we provide an affordable and professional outbound call center services that can help. Read More
Need a Little Help to Provide the BEST Service? Use Our Virtual Receptionist Services!
Our virtual receptionist services offer everything you need from a receptionist to help you grow your business and improve your customer satisfaction. With a 24/7 virtual receptionist, you get around the clock availability, international sensibility and none of the headache of hiring an in-house employee.
We also offer:
- General information and frequently asked questions
- Lead qualification
- Order fulfilment
- Up-selling and cross-selling
- And much more!
Don’t see the services you’re looking for? Then feel free to get in touch and we’ll gladly discuss further options. We have a vast range of experience and a highly flexible team, so we can tailor a solution to fit your needs. SM BPO Solutions works with clients from all around the world and especially those based in the UK, USA, Canada, Australia and the Middle East.
Give us a call and we will provide a free, no-obligation consultation to help match you with the services your business requires.